News & Blog

The much anticipated ITIL 4 Service Management framework was released on Feb 28th 2019. Axelos and the team entrusted with the development of the new version have taken a very hard look at ITIL as it existed along with other frameworks like Devops, Agile, Lean to provide practitioners a very powerful and flexible framework. The basic approach in the earlier version “The Lifecycle Approach” has been replaced by the new ITIL architecture “The Service Value System”, or the ITIL SVS. The introduction of the service value chain and the concept of practices add another element of change.

Devops, ITIL 4 and Agile

News & Blog

The much anticipated ITIL 4 Service Management framework was released on Feb 28th 2019. Axelos and the team entrusted with the development of the new version have taken a very hard look at ITIL as it existed along with other frameworks like Devops, Agile, Lean to provide practitioners a very powerful and flexible framework. The basic approach in the earlier version “The Lifecycle Approach” has been replaced by the new ITIL architecture “The Service Value System”, or the ITIL SVS. The introduction of the service value chain and the concept of practices add another element of change.

While ITIL has traditionally helped to standardize the selection, planning, delivery and maintenance of IT services, to improve efficiency and achieve predictable service delivery; Agile has been an iterative approach to software delivery that builds software incrementally from the start of the project.

DevOps is a bridge between the two and promotes collaboration between Development and Operations Teams to deploy code to production faster in an automated & repeatable way. In “The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win.” Gene Kim, gives a very interesting perspective on the principles underpinning Devops, named as “The Three Ways”. The “Three Ways” describe the values and philosophies that frame the processes, procedures, practices of DevOps.

In my perspective, it is in the guiding principles in which we see a lot of affinity of ITIL 4 with Devops and Agile. In terms of principles, ITIL 4 prescribes 7 Guiding principles while the Agile Manifesto prescribes 12. There is a great overlap between Devops – 3 ways, ITIL 4 Guiding principles and the Agile Manifesto. They are represented by the table as shown.

The “Keep it simple” principle in ITIL 4 maps very closely with “Simplicity -the art of maximizing the amount of work not done-­‐-­‐is essential” in the Agile Manifesto. The 7th ITIL principle “Optimize and automate” maps closely with the Agile principle of “Continuous attention to technical excellence and good design enhances agility”.

In conclusion; one can think of ITIL 4 evolving from an orderly (maybe bureaucratic?) system based on processes to a system geared to facing the real-time challenges for speedy implementation of services.

Leave a Reply

Your email address will not be published. Required fields are marked *

Disclaimer / Acknowledgements

PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc. ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Certified ScrumMaster® (CSM) and Certified Scrum Trainer® (CST) are registered trademarks of SCRUM ALLIANCE® Professional Scrum Master is a registered trademark of Scrum.org The APMG-International Finance for Non-Financial Managers and Swirl Device logo is a trade mark of The APM Group Limited. The Open Group®, TOGAF® are trademarks of The Open Group. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis. COBIT® is a trademark of ISACA® registered in the United States and other countries. CISA® is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.

Legal Entity : GO4KNOWLEDGE DIGITAL PRIVATE LIMITED
CIN: U80904HR2019PTC081680