Customer Engagement Transformation

Explore our Customer Engagement Transformation services.

Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Integrated ISO 2000 & ISO 27001 Implementation

Organization India's fastest growing financial services group. It offers an integrated suite of financial services inclu

Software & Technology

senior-businessman-checking-time-on-his-PGPN5MF(1)

ITIL® 4 Skills for A Global Tech Giant

Organization: A USD 4.9 billion company with 121,000+ professionals across 90 countries listed as one of the highest ran

Software & Technology

White Papers

Digital Transformation

Blog

The most popular definition can be found in Wikipedia – “Dig...

Devops, ITIL 4 and Agile

Blog

man-draws-various-growth-charts-calculating

While ITIL has traditionally helped to standardize the selec...

The GDPR Compliance Myth

January 29, 2020

What is GDPR? GDPR is the General Data Protection Regulation, also referred to as Regulation (EU) 2016/679. It has been created by the European Par...

The Entrepreneur Manager – Managepreneur

January 29, 2020

In an earlier time when the industrial revolution started and till the dawn of the Knowledge economy, companies and organizations had a certain flexib...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

1. Iterate Design

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.
2. Validate Develop

This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.
3. Optimize Deliver

Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.